Returns & Exchanges Policy

At hotshoemaker.com, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re happy to help with returns or exchanges.

Return Eligibility

  • Items must be returned within 30 days of delivery
  • Products must be unworn, undamaged, and in original packaging with tags attached
  • Proof of purchase (order number or receipt) is required

How to Return

  1. Initiate your return through our online portal at hotshoemaker.com/returns
  2. Pack items securely using the original box if possible
  3. Ship your return using a trackable method (return shipping costs are customer’s responsibility)

Refund Process

  • Allow 3-5 business days for us to process your return upon receipt
  • Refunds will be issued to your original payment method
  • Sale items are eligible for store credit only

Exchanges

For size exchanges:

  1. Select “Exchange” when processing your return
  2. Specify your preferred size (subject to availability)
  3. We’ll ship your new item once we receive the original

Non-Returnable Items

The following cannot be returned:

  • Custom-made or personalized products
  • Items marked as “Final Sale”
  • Products without original packaging

Damaged or Defective Items

If you receive a defective product:

  1. Contact us within 7 days of delivery
  2. Provide photos of the issue
  3. We’ll arrange a free return and replacement

International Returns

Customers outside our primary market may be subject to:

  • Additional return shipping costs
  • Customs duties for returned items
  • Longer processing times

For full details on our return policy, please visit hotshoemaker.com/terms.